E2 Plus Charger Firmware Release Notes

E2 Series Charge Points
41

We’ve now got a good diagnostic test which we can perform remotely, plus a fix for the issue, and will be reaching out over the next few weeks. For most of the affected users the cable will need replacing (these need to be shipped from NZ hence the timeframe).

Tom

1 Like
42

Do we have to reach out for you to check our units or are they just being checked ? I’ve been waiting for a fix since last November.

43

Hi Tom

That is good news to finally know you have identified the issue and the fix.
From my side since my charger was swapped out, including cable, I have run a number of tests charge session and I was able to achieve a constant charge rate at 6.9kW.

44

How is the process going to work for this? Does Evnex organise an electrician to come out and replace the cable and cover the costs involved?

45
  • We’ll be reaching out over the next few weeks.
  • We will generally organise an electrician, but you can arrange your own if you prefer.
  • We will cover the costs involved.

Tom

46

I’m in the same situation but much worse - mine averages about 5kw despite the temperature being well below 20 degrees. It hits 7kw for a few minutes and thats it. Last session it took 4 hours to put 19.8kw in. I’m on three phase. Same unit.