Hey all
I’m at my wits end, cannot get my car to charge during scheduled time -12-6. It’s a byd atto 3.
I’ve tried the following.
Scheduled timer directly from byd app only .
Scheduled timer from the evnex app only
Scheduled timer from both apps
Scheduled timer from exnex app with sleep mode activated.
I’m almost at the point of asking for a refund. To make matters worse evnex are completely unresponsive. Absolutely no customer service - do not return calls or emails.
Please help
Hi there
I’m really sorry to hear that you’ve been struggling to get a hold of our team. It’s been an incredibly busy month of installations, and we’re behind on tickets at the moment, with our support team running at max capacity. I can assure you that we’ll get this sorted for you.
The correct way to set up a scheduled charge for your use case is to only set the schedule on the charger. Since you’ve got an Atto 3, the “keep awake” mode should also be enabled (see link below).
If you’re still having issues and haven’t had a response from the team, please let me know so that I can escalate it to the right person.
Kind regards,
Ed
Hi there,
Sorry you’ve had such a struggle getting your issues sorted. Can you please email our support team support@evnex.com with your phone number and email address that is on the account and we will get in touch with you ASAP to get this resolved. Thank you